FREQUENTLY ASKED QUESTIONS (FAQ)
We are looking forward to welcoming you to the Disney 100 Exhibition. To ensure you have the best experience possible, we would like to make sure you are aware of a few FAQ's.
REGARDING ACCESSIBILITY CUSTOMERS
We strive to make the Disney100 The Exhibition accessible for everyone. It is compiled mainly of visual displays and one short audio-based television welcome film. There will be transcripts of this short film available guests with hearing disabilities. Please contact accessibility@fkpscorpio.co.uk if you have any queries not answered below.
HOW DO I BOOK A TICKET FOR MY COMPANION/PA?
Companions/PA's are welcomed at the exhibition and will be granted free admission (no ticket will be issued in advance). If you require the assistance of a Companion/PA we ask that you provide one of the following forms of documentation, to be shown on entry. This will act as evidence of your requirements. Without this documentation we will be unable to provide a complimentary Companion/PA ticket.
Accepted forms of documentation:
- Middle or Higher rate DLA for care and/or mobility.
- Receipt of Personal Independence Payment (PIP).
- Evidence of being severely sight impaired.
- CredAbility tickets Card – + 1 category requirement.
- A recognised Assistance Dog ID Card.
Please note that the Access Customer requiring assistance must have a valid ticket*.
* If the Access Customer is under the age of 5, in order to provide a companion/PA ticket free of charge, there does need to be at least 1 full priced adult ticket in the party.
IS THE VENUE WHEELCHAIR ACCESSIBLE?
The venue does have wheelchair accessibility. For any specific queries please contact accessibility@fkpscorpio.co.uk
ARE SERVICE DOGS ALLOWED?
Yes, only registered assistance dogs are allowed. Please contact accessibility@fkpscorpio.co.uk in advance if you are bringing an assistance dog with you. The Equality and Human Rights Commission states that "assistance dogs are highly trained" which means they:
- Will not wander freely around the premises.
- Will sit or lie quietly on the floor next to their owner.
- Are unlikely to foul in a public place.
If a dog does not act along these lines while on-site it and the user/owner will be requested to leave the Exhibition. All assistance dogs must always remain on the lead.
ARE WHEELCHAIRS AVAILABLE TO RENT?
Yes, on arrival head to the Chapter 1 entrance and speak with the security suite, who will then be able to plan for a wheelchair to be dropped off. Wheelchairs are free of charge, but availability is limited. For mobility scooters please contact info@excel.london
REGARDING THE EXPERIENCE
WHAT CAN I EXPECT FROM THE EXHIBITION?
Disney100: The Exhibition invites guests to step into ten magnificent and imaginatively themed galleries, where moving stories, unique interactive installations, and behind-the-scenes glimpses will take them on a journey through 100 years of The Walt Disney Company. There are ten large and imaginatively themed galleries with renowned classics from Snow White and the Seven Dwarfs (1937) to Encanto (2021), including the latest members of the Disney family – Pixar, Star Wars, MARVEL, and National Geographic. Celebrate the magic of Disney with timeless stories and memories through the visual, audio, and interactive elements of Disney100: The Exhibition.
HOW LONG DOES THE EXPERIENCE LAST?
The visit will take around 50 minutes to one hour. You can dwell as long as you like in each of the 10 rooms.
DO I GET TO MEET ANY DISNEY CHARACTERS AT THE EXHIBITION?
Unfortunately, there are no character meet & greets at Disney100: The Exhibition. The exhibition showcases unique rare artefacts and memorabilia from the past 100 years of Disney.
CAN I BRING FOOD AND DRINK?
No bottles, cans, containers, drinks or food are permitted to be brought into the venue. Whilst food and drink are not allowed to be taken into the Exhibition arena. If you need to bring in specific food or medicine due to a pre-existing medical condition, then please bring supporting medical evidence.
WILL FOOD AND BEVERAGE BE AVAILABLE ON SITE FOR PURCHASE?
There are various catering choices available in the main ExCeL venue.
WILL RESTROOMS BE AVAILABLE ON SITE?
There are no rest room facilities within the exhibition itself but there are toilet facilities in the ExCeL Centre itself.
DOES THE EXPERIENCE TAKE PLACE IN AN INDOOR OR OUTDOOR VENUE?
The exhibition will be held in an indoor venue.
IS THERE AIR CONDITIONING?
Yes, there is air conditioning and heating if required.
WILL THERE BE STROBE LIGHTS?
There are no strobe lights at the Exhibition.
CAN I TAKE PHOTOS OR RECORD THE EXPERIENCE?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
ARE THERE CHAIRS AVAILABLE? CAN I BE SEATED DURING THE EXHIBITION?
The Exhibition is a walk-through event. There are some benches in selected themed galleries which allow you to sit and listen / watch information on screens.
ARE THERE VEGAN OR GLUTEN-FREE OPTIONS AVAILABLE?
There are vegan and gluten-free catering options within the main ExCeL boulevard itself but not within the Exhibition.
ARE THERE LOCKERS AVAILABLE AT THE VENUE?
There is a locker system for customers to leave bags or personal items should they wish to. Customers are allowed to carry bags through the exhibition. There is a pram park area which we suggest customers use or if they wish to bring prams into the exhibition, please keep walkway channels clear.
DO I HAVE A DRESS CODE?
There is no dress code!
IS THERE A LOST AND FOUND CONTACT?
Please alert a member of staff within the exhibition and they will assist with retrieving your belongings.
REGARDING ACCESS TO THE EXHIBITION
CAN I BRING A BAG?
Only bags smaller than a piece of A4 paper are permitted on site. To speed up entry for all customers we request that people do not bring a bag to the event unless it is unavoidable.
DO I NEED TO ARRIVE AT THE START OF MY SCHEDULED SESSION?
It is recommended that you arrive within the time stated on your ticket.
WHAT IF THE WEATHER IS BAD?
The weather will not impact the Exhibition as it is indoors.
We always aim to limit and reduce queuing outside the entrance. In the event of inclement weather, our team will work to ensure any queuing outside is minimised as much as possible.
WHAT ARE THE PROHIBITED ITEMS AT THE EXPERIENCE?
Flash photography, alcohol, smoking, vaping, anything which may disturb the other patrons.
WHERE IS THE EXPERIENCE LOCATED?
The event will take place at ExCeL London, One Western Gateway. Royal Victoria Dock. London E16 1XL. The entrance is via the new dockside entrance along the ExCeL waterfront.
HOW DO I GET TO THE EXHIBITION?
ExCel London is well connected by Car, Underground, DLR, boat and Cable Car! Plan your journey in advance. More information on getting to ExCel London can be found here: https://www.excel.london/visitor/getting-here
WHAT HAPPENS IF I ARRIVE LATE?
If you are late or experience any travel issues, you can speak to one of our stewards at our exhibition upon arrival and they will try and accommodate your booking at the next available slot. This is not a guaranteed.
CAN I BRING ANIMALS?
The Exhibition is not suitable for animals.
IS THIS A CHILD-FRIENDLY ENVIRONMENT?
The Exhibition is a child-friendly environment.
IS THERE AN AGE REQUIREMENT?
Children under the age of 16 should be accompanied by an adult. Children under the age of 5 get free entry.
IS THERE PARKING AVAILABLE? TYPE OF PARKING (FREE OR NOT...)? BLUE BADGE PARKING?
Parking is available at ExCel and there is a dedicated section for Disney100: The Exhibition customers who have pre-booked their parking within the ExCeL London car park. All parking must be paid for. More information can be found here.
FOOD AND DRINK
No food and drink are allowed inside the exhibition. If you need to bring specific food or medicine into the exhibition due to a pre-existing medical condition then please supply the relevant supporting medical evidence.
ARE THERE LOCKERS AVAILABLE AT THE VENUE?
There is a locker system for customers to leave bags or personal items. Only bags smaller than a piece of A4 paper are permitted inside the exhibition.
CAN I SMOKE OR VAPE?
No smoking or vaping once inside the Exhibition and Exhibition foyer.
ARE PRAMS ALLOWED?
Due to the nature of the exhibition being made up of artifacts we ask that prams and buggies are not brought into the exhibition. There is a small buggy park available but with very limited spaces. To avoid disappointment, we kindly ask for prams and buggies to be left at home. If prams do need to be brought into the exhibition, please keep walkway channels clear.
WILL THERE BE LONG QUEUES?
We always aim to limit and reduce queuing outside the entrance. In the event of inclement weather, our team will work to ensure any queuing outside is minimised as much as possible.
REGARDING THE TICKETS
DO I NEED TO PRINT MY TICKET?
No, if you purchased your ticket(s) through Fever or Disney Tickets, your contactless tickets will be delivered directly in the Fever App. If you purchase through Eventim, your ticket(s) will be delivered either in the Eventim app or/and emailed to you. Golden Tours will email you your digital ticket(s).
CAN I TRANSFER MY TICKETS TO ANOTHER PERSON?
Yes, you can transfer your tickets to anyone for free. Any queries relating to your ticket(s) should be directed at the ticket outlet you booked through.
More information regarding the exhibition can be found here: https://disney100exhibit.com/london/#faq
TERMS AND CONDITIONS OF TICKET PURCHASE
The official and only approved ticketing partners of this show are those listed on the event website ONLY. If any tickets are bought or sold through any other platform or secondary resale company, such as Viagogo, then the event organiser reserves the right to cancel the tickets. The ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE. The ticket is a personal, revocable license and, at all times, remains the property of the event organiser. This ticket must be surrendered to the event organiser upon request.
If you have tickets and are unable to attend the event, then please get in touch with the ticket agent you purchased through before trying to resell any tickets through any of the aforementioned resale sites.
WHAT TICKET TYPES ARE THERE?
The VIP package includes flexible entry times (subject to session capacity), a branded laminate & lanyard, a soft drink, a unique collectible Disney 100: The Exhibition silver pin and an 18x9 exclusive collectible print of Asha from the new Wish movie, released on 22 November 2023.
DO CHILDREN NEED TO PAY FOR A TICKET?
Children under the age of 5 get free entry. For children between the ages of 5-16, there are specially priced child tickets available.
CAN I PURCHASE A TICKET AT THE EVENT?
You can purchase a ticket at the event, but this will depend on availability on the day.
WHERE CAN I GET TICKETS?
Tickets can be purchased via Eventim UK, Disney Tickets, on the Fever website and App, and Golden Tours websites.
ARE REFUNDS ALLOWED? WHAT IS THE EXCHANGE POLICY?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact the outlet you booked your tickets through, indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, please refer to the T&Cs of your booking. Any queries relating to your ticket(s) should be directed at the ticket outlet you booked through.
WHO ARE THE OFFICIAL SELLERS FOR THIS EXPERIENCE?
Official tickets for Disney100: The Exhibition London can be purchased via Fever, Eventim, Golden Tours & Disney Tickets.
CAN I MAKE A GROUP BOOKING OR DO YOU OFFER DISCOUNT FOR GROUPS?
You can make a group booking for 20 or more by contacting exhibition@fkpscorpio.co.uk. There are special rates for large bookings which should be discussed with exhibition@fkpscorpio.co.uk.
CAN I OBTAIN A PRESS PASS?
For all press inquiries, please email the Exhibition press team at D100@mancecommunications.com.
I CAN'T FIND MY TICKET. WHAT CAN I DO?
If you booked through Fever or Disney Tickets, you can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us. If you purchased via Eventim or Golden Tours, you will have received your tickets via email or through their app. Any issues with your tickets, please contact the ticket outlet directly.