We’ve put together this handy guide to help you navigate your way through the process of EVENTIM.Pass, our new App feature. We are working hard to do everything we can to make sure that tickets only end up in the hands of genuine fans.

What is EVENTIM.Pass? 

EVENTIM.Pass is a secure, tout-proof in-app digital ticket that will be sent to the ticket booker’s registered mobile device. 

To clarify: By using EVENTIM.Pass, your tickets are sent to you digitally. The tickets are sent exclusively via the EVENTIM.App. For admission on site, you must also use the EVENTIM.App. There will be no additional email or postal dispatch for these events.

 

Does the standard ticket purchase process change with EVENTIM.Pass?

No, the purchase process using EVENTIM.Pass is exactly the same as purchasing via the EVENTIM website or via the EVENTIM app. You will not receive your EVENTIM.Pass tickets by post or via email. They will instead be made available via the EVENTIM app only. You will be notified through the EVENTIM App when your tickets are ready. 

When will I receive my tickets and when can I download my tickets?

You will receive your tickets after a full payment has been debited and approved from your payment account. 

You should have received an email from us, detailing how to verify your Eventim.Pass tickets. You will need to go to the Eventim App, login to your My Eventim account, head to my events.

How can I download my EVENTIM.Pass tickets?

EVENTIM.Pass tickets can only be accessed within the EVENTIM app. After purchasing your tickets, please download the EVENTIM App if you do not already have it installed.

After logging in to the app with your MyEVENTIM account details, you will be able to view your order. Your tickets will be displayed at a later time, due to the aforementioned security-related processes. Once available, tickets can be retrieved before the event date.

What do I need to use EVENTIM.Pass?

To use EVENTIM.Pass, you need the latest version of the EVENTIM.App and a smartphone with at least iOS 12 or Android 5.0. You can download the app free of charge from the Apple App Store or Google Play Store. Please update your EVENTIM.App regularly.
 

Can I take out ticket insurance for EVENTIM.Pass tickets?

Yes, you can take out ticket insurance for all tickets within the EVENTIM.Pass. You can also access this on the shipping method page as part of the purchase process.

What documents do I need to show at the entrance?

You need to bring your smartphone with the EVENTIM.App installed and your EVENTIM.Pass retrieved. To show the EVENTIM.Pass admission code, you must be logged in with your EVENTIM account. The menu item "My Events" will take you to an overview of the tickets you have purchased. Please make sure that your smartphone is sufficiently charged. In addition, please have your ID ready for possible name checks by the admission staff. This could include a Passport, ID card or driving license.

Can I resell my ticket?
 

Individual regulations apply to each event. You can resell your tickets via the ticket resale fanSALE up to 24 hours before the event. To do this, access your tickets via the EVENTIM.App and start the selling process there. 

Can I resell my tickets via other platforms?
 

No. The only approved platform for reselling tickets is Eventim fanSALE. 

My tickets are not in my EVENTIM.App, did the order still work?
 

If you can view your order in the "My Tickets" area and have received an order confirmation email, your order was successful. Due to security-related procedures, you will receive your tickets at a later date, but your admission authorisation is already on file with us from the moment your order has been processed. 

Is FanBonus available for EVENTIM.Pass?
 

Yes. You can find detailed information on FanBonus here.

What can I do if my smartphone is lost, stolen or broken?

Your order and your tickets are linked to your EVENTIM account. If you no longer have access to your smartphone, you can log in to the EVENTIM.App on another smartphone and access your order. If necessary, please also change your password so that unauthorised persons cannot access your tickets.
 

What are the ticket purchase options for people with disabilities?

All accessible tickets will need to be purchased directly from the venue.

How can I change my data in the EVENTIM.App?
 

You can access and change your data within the app, under "Personal data".

How can I access my EVENTIM.Pass ticket if I don't have Internet access at the venue?
 

Here is a tip: Verify your EVENTIM.Pass tickets at home and make sure you can access them. This way your tickets will be available also offline.

My login to the EVENTIM.App does not work. What can I do?
 

Please use the "Request new password" function. If in doubt, please contact our customer service here.

Can I book an EVENTIM.Pass and another ticket at the same time?
 

It is currently not possible to combine EVENTIM.Pass with other ticket and delivery types.