Fulham-Palace-FAQs

Live at the Palace - Fulham Palace FAQs

Live At The Palace

Saturday 27 May 2023

Ministry of Sound Classical

Plus Special Guests

Live At The Palace

Sunday 28 May 2023

Groove Armada

DJ Set - Plus Special Guests

WHERE: Fulham Palace, Bishop’ Avenue, Fulham, London, SW6 6EA

Gates Open: 4pm

Where do I buy Tickets?

Buy on-line at: www.ROBOMAGICLIVE.com and authorised ticket agents:

Ministry of Sound Classical (27^th May)
Eventim
See Tickets
Gigantic
Ticketek
Ticketmaster
AXS Tickets

Groove Armada DJ Set (28^th May)

Eventim
See Tickets
Gigantic
Ticketek
Ticketmaster
AXS Tickets

VIP TICKETS

Ages: Anyone under the age of 16 must be accompanied by an adult over the age of 18

Travel

Closest Tube station: Putney Bridge Station
Closest Train Station: Putney Station
What3Words: herb.mirror.drew

ACCESSIBILITY TICKETS

A complimentary carer ticket is available under certain circumstances and on provision of “proof of disability”. Such proof shall include:

§ Receipt of Higher rate of Disability Living Allowance (mobility or care component)

§ Receipt of Enhanced rate PIP (Personal Independence Payment)

§ A personal letter from your GP explaining that support is required and why

REFUNDS/EXCHANGES

· We regret that exchanges and refunds are not available, except in the unlikely event that the concert is cancelled and an alternative date is not available

BUYING TICKETS ON THE DAY

· If there are tickets available, the Box Office at the venue will be open from 3pm on the day of the concert. Please note tickets will cost more on the door.

AGE RESTRICTIONS

We advise that the event may not be suitable for young children, especially those under 8 years of age.
There are no child discounts.
Under 16s must be accompanied by a parent or legal guardian.
Children are not permitted in the designated smoking areas or at bars.
Excessive exposure to loud music may cause damage to your hearing or to your child.
Schedule
Gates will open at 4pm
The show will end at approximately 10:30pm

ENQUIRIES

For any queries specifically relating to your ticket purchase and ticket delivery please contact the agent that you purchased from. This will be indicated on your confirmation email.
For all other enquiries email enquiries@RoboMagicLive.com

RE-ENTRY

The venue will be operating a no re-entry policy. Once you have entered the venue you cannot exit and re-enter

ACCESSIBILITY

The event is held on the stunning and historic Fulham Palace and whilst the ground is well maintained and laid to grass, it is uneven in places, with a gentle slope and potentially the odd rabbit hole. Where possible footpaths will be installed but please be aware that these may not cover all routes around the arena.

Assistance Dogs

Assistance Dogs are allowed
Due reference will be given to all aspects of safety and guidance from Guide Dogs for the Blind to ensure safety within the venue

Accessible Toilet Facilities

Accessible toilet facilities are located at the venue
All Accessible toilets are Gender Neutral
If you experience any problems with the use of the accessible toilets, please contact the nearest steward

TRAVELLING TO FULHAM PALACE

Arriving By Bicycle

There will be designated areas to store bicycles. Please bring an appropriate lock for security and using such is at the bicycle owners risk

Arriving By Car

There is no public parking or accessibility parking on or around the site; please do not attempt to drive to the event.

Public Transport

The Palace is a 15 minute walk through Bishop’s Park. After leaving the station, walk down Ranelagh Gardens towards the Premier Inn, turn left onto Fulham High Street, then right onto Willow Bank and use the subway under Putney Bridge to access the park. Follow the Thames Path through Bishop’s Park for ten minutes to the Palace entrance. Our back gates through All Saints churchyard are open 10.15-16.00.
Buses 74, 220 and 430 stop on Fulham Palace Road at the ‘Bishop’s Park Road’ stop. The Palace is a five minute walk down Bishop’s Avenue.
Buses 14, 22, 39, 74, 85, 93, 220, 265, 424 and 430 stop on Putney Bridge at the ‘Putney Bridge Station / Gonville Street’ or ‘St Mary’s / Putney Pier’ stops. Take the steps down from the bridge, then follow the Thames Path through Bishop’s Park for ten minutes to the Palace entrance. For step free access, use the street closest to the steps to reach the park.

Train Travel

Fifteen minutes from London Waterloo. The Palace is a 25 minute walk down Putney High Street and across Putney Bridge. The 14, 424 and 430 buses taken from across the street from ‘Putney Station’ stop on Putney Bridge at the ‘Putney Bridge Station / Gonville Street’ stop.

Take the steps down from the bridge, then follow the Thames Path through Bishop’s Park for ten minutes to the Palace entrance. For step-free access, use the street closest to the steps to reach the park.

IS THE SHOW SEATED?

This is a standing show, there will be no seated areas

IS THE SHOW OUTDOORS?

Yes the show is outdoors, please dress and prepare appropriately for weather conditions on the day, eg. rain coat/sun screen as well as shoes suitable for the lawns and gardens. Whilst mainly flat there will be uneven ground.

IF IT RAINS WILL THE SHOW STILL GO AHEAD?

Yes, the show will go ahead in the rain so please come prepared
Please bring clothing appropriate to expected weather conditions
Please note that there will NOT be a luggage storage or cloakroom facility at the venue

SUPPORT

Yes, there will be a support act. Please check www.robomagiclive.comfor updates

CAN I BRING A BAG?

Yes, but only one small bag (no bigger than A5 size) per person
Please note there will be no bag drop facilities at this event
All bags are subject to search so please avoid bringing one if you can as this will speed up your entry to the concert

CAN I BUY OFFICIAL MERCHANDISE?

Yes, official merchandise will be available to purchase within the venue
Do avoid unlicensed traders outside of the venue offering inferior goods
Note - payment is by card and contactless only - NO CASH

FIRST AID

There are first aid facilities on site, and a designated first aid team will be available should you require any assistance

FOOD & DRINK

Come early and soak in the atmosphere
Food and drink are not permitted to be brought into the venue
If you have a medical condition such as diabetes, then a doctor’s note will permit diet-specific food and drink only
The best of London’s Street food heroes will be serving a wide variety of foods for picnicking and dining. You will have the opportunity to dine around the world and sample drinks from specialty bars and pop ups.
Note - payment is by card and contactless only - NO CASH

PHOTOGRAPHY

Please do not bring professional audio/visual recording equipment as these will not be permitted within the venue
Filming and flash photography is prohibited during the show
Any cameras that are deemed ‘professional’ will be confiscated until the end of the concert

DO’S

Do keep your belongings with you at all times
Do allow ample time to take advantage of the toilet facilities
Do bring clothing appropriate to the weather conditions
Do put any rubbish in the bins provided for you
Do look out for official vendors and concessions stalls
Do avoid unlicensed traders outside of the venue offering inferior goods
Do report anything suspicious to a member of staff
Do tune into local radio & check social medial for the latest travel updates

DON’TS

Don’t arrive with any form of professional audio or visual recording equipment. There will be security checks in place and items may be confiscated if necessary
Don’t bring large bags

PROHIBITED ITEMS

Airhorns or other loud instruments
Alcohol
Animals/pets (service animals permitted)
Any item which could be used as a weapon and/or compromise public safety
Audio recording devices
Bottles
Camping equipment
Canes (mobility canes are permitted)
Cans
Chairs
Dangerous or hazardous items
Drones
Drugs and drug paraphernalia; Illegal substances and controlled drugs including New Psychoactive Substances (NPS) or what was previously considered a ‘legal high’. This includes nitrous oxide.
Fireworks, including sparklers
Flares
Flammables
Food
Glass vessels
Illegal substances and controlled drugs including New Psychoactive Substances (NPS) or what was previously considered a ‘legal high’. This includes nitrous oxide
Knives
Laser devices
Picnic tables
Poles
Professional cameras or video recording equipment
Promotional items (including flyers, samples, giveaways)
Sharp objects such as knives or scissors
Selfie sticks/tripods
Smoke bombs, canisters or similar
Torches
Weapons of any kind (including replicas)
All items will be confiscated and may be passed to the Police to deal with further
Any person in possession of such items will be refused entry to the venue

SECURITY

Your bags will be checked and you may be subject to a search on entry to the venue. This is for everyone’s safety and we ask that you remain patient and co-operate with security staff
We search everyone entering the venue and employ a range of other security measures in and around the site, some of which may not be visible
Each member of staff is here to ensure your comfort and safety. They have all been briefed to keep an eye open for anything unusual
Please arrive in good time as our enhanced security measures may mean that it might take a little longer to get into the venue
In order to make the screening process go as smoothly as possible, please keep all personal items to a minimum. Only small handbags and shoulder bags will be allowed into the venue
Agreement to be searched (including belongings) by an appropriate male/female security operative is a condition of entry to the event
You may be body/bag searched at the entrances, on the site or when leaving
Please note that there will NOT be a luggage storage or cloakroom facility at the venue
The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the venue
Racial, homophobic or discriminatory abuse is strictly forbidden and will result in arrest and/or ejection from the venue

SMOKING

Smoking and vaping is not permitted in the wider arena area including all seating and viewing areas. There are designated smoking areas that will be clearly signposted and furnished with ashtrays. Please do not drop cigarette butts on the ground.
Please do not drop cigarette butts on the ground

TOILETS

All customers have easy access to toilet facilities and there are wheelchair accessible toilets
Gender Neutral Toilets are available at each toilet block
All Accessible toilets are Gender Neutral

UMBRELLAS

Umbrellas are not permitted

A. Conditions of Entry

The organisers, acting reasonably at all times, reserve the right, in their absolute discretion to refuse admission to the event, ban from entry to the event, or remove from the event any person who:

I. refuses to comply with any requirements regarding COVID-19 at the time of the event including, but not limited to, the wearing of masks, proof of vaccine or providing negative lateral flow tests

II. is under 18 and not accompanied by a parent or legal guardian

III. is not in possession of a relevant ticket or pass for the event

IV. refuses to allow themselves and/or their belongings to be searched by an appropriate male / female security operative. You may be body/bag searched at the entrances, on the site or when leaving

V. Is in possession of a prohibited item or substance or is suspected to be under the influence of a prohibited substance
Prohibited items are as follows:

a. excessive amounts of cigarettes, ie more than for personal consumption

b. alcohol - no alcohol is permitted to be brought onsite

c. illegal substances including New Psychoactive Substances (NPS) or what was previously considered a ‘legal high’. This includes nitrous oxide

d. unauthorised sound systems

e. professional film or video equipment or audio recorders

f. portable laser equipment and laser pens

g. megaphones

h. fireworks of any nature

i. aerosols over 250ml

j. air-horns

k. flares and sky/Chinese lanterns, generators, BBQs, fireworks or anything else that can be construed as a fire risk

l. any goods with unauthorised logos

m. any goods for unauthorised trading

n. dogs (any animals) except guide dogs

o. anything in glass or cans

p. any items which may reasonably be considered for use as a weapon. For the avoidance of doubt, it is prohibited to bring into the event any weapons, fireworks, smoke bombs, glass bottles, sharps or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other visitors is strictly prohibited

i. corkscrews

ii. bottle openers

iii. cutlery / knives

iv. key chains

v. anything else deemed as an offensive weapon

VI. acts in an inappropriate and/or undesirable manner, where such behaviour has been reported to the event by a reliable independent source

VII. climbs or stands upon fences, barriers, stages, stalls, bars or any other building or structures at the event

VIII. has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting

IX. enters any areas of the site where visitor access is prohibited

X. carries out any form of trading that has not been authorised by the organisers

B. General Conditions

By purchasing at ticket you give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.
No unauthorised buses, coaches or trucks will be allowed on site.
Any person carrying illegal items or carrying out illegal activity displaying signs of anti-social behaviour will be given to the Police and refused entry.
TEU is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event - other than caused as a result of our negligence.
The ticket is not refundable or transferrable
Bill subject to change.
Please check all your tickets on purchase as mistakes cannot always be rectified.
Some areas and performance spaces may be unsteady under foot please take care when moving around the site
Warning. Certain performances may contain strobes and/or SFX.
Children are welcome at the event but must stay with their nominated parent or guardian at all times.
Please do not bring food to the event. The traders are lovely and are one of the things that make the event possible.
Smoking and vaping is banned within enclosed public spaces or buildings including marquees. Smoking is not permitted in and around the children’s area.
Excessive exposure to loud music may cause damage to your hearing or to your child.
Please use the bins and recycling points provided on and off site.
Eviction will be considered a last resort. In the first instance warnings will be given. Security will monitor the person/ persons and any persistent anti-social behaviour will result in the person/ persons being escorted to the Gate / Eviction Point where a decision will be made as to the best course of action.