GENERAL TERMS

1. “Event” shall mean Greenwich Summer Sounds.

2. The Event, held at The Old Royal Naval College (“Venue”) is organised and managed by International Management Group (UK) Limited (“Organiser”), a company incorporated in England and Wales with company number 03827071 and with registered office at Building 6, Chiswick Park, 566 Chiswick High Road, London W4 5HR. 

3. Visitors can attend the Event either with: (a) a general admission ticket (“General Ticket”); or (b) a VIP ticket (“VIP Ticket”) which includes entry to the Event and the dining package currently known as The VIP Dining Experience but may which be known by any other name from time to time (“Dining Experience”), (each of General Ticket and VIP Ticket an “Event Ticket” and together the “Event Tickets”).

4. A valid Event Ticket entitles the holder to attend the Event on the date and at the times stated on the Event Ticket. 

5. Notwithstanding the means by which a visitor holds an Event Ticket, the General Terms, Entry Conditions, and Refund Terms (to the extent set out therein) apply to all visitors attending the Event.

6. We respect your Personal Data and shall deal with it in accordance with our Privacy Policy and applicable UK Data Protection legislation in place from time to time. Please see our Privacy Policy for further details.

B.    ENTRY CONDITIONS

Event Tickets and Admission

7. There shall be no admittance to the Event without a valid Event Ticket.

8. All holders of an Event Ticket agree to be bound by these Entry Conditions, those as detailed on the Event Ticket, and such other terms as are drawn to the attention of visitors by the Organiser and/or by any third party seller of Event Tickets (as applicable). 

9. Where a visitor attends the Event with a VIP Ticket (howsoever purchased), the VIP Ticket Terms shall also apply.

10. It is the Event Ticket holder’s responsibility to check his or her Event Ticket(s), as mistakes cannot always be rectified and the Organiser shall not be responsible for any incorrect Event Tickets.

11. Event Tickets may not be used as prizes in competitions, “give-aways” or a lottery without the prior written consent of the Organiser in its sole discretion.

12. Event Tickets must not be resold, exchanged, transferred, altered or defaced. Any such action shall render the Event Ticket(s) void (and any individual with such an Event Ticket may be refused entry or removed from the Event in Organiser’s sole discretion). 

13. On entry to the Event all visitors agree to accept and abide by any venue rules of The Old Royal Naval College (“ORNC”) (as may be updated from time to time) and any other regulations from time to time provided on entry to the Venue.

14. The Organiser shall not be responsible for any lost or stolen Event Tickets. 

15. All Event Ticket sales are final and unless otherwise stated herein (or in any Third Party Terms, if applicable), no refunds, cancellations or exchanges are available after an Event Ticket has been purchased.

16. The concerts at the Event (“Concerts”) may be seated or standing and such designation will be detailed on the Event Ticket. For Concerts with seated areas, seats shall be pre allocated at the time of booking and will be detailed on the front of the Event Ticket(s), which will be dispatched in the two weeks prior to the Event. Organiser retains the right to reallocate any designated seating if it reasonably requires. For Concerts with standing areas there shall be a certain area in the venue in which the ticket holder must stand.

17. Depending on the nature of the Concert, some views may be restricted from time to time. These seats will be identified at the time of booking.

18. Event Tickets are issued subject to, and these Entry Conditions incorporate, the rules and regulations of ORNC, and shall remain the property of the Organiser who hereby reserves the right to recall any Event Ticket at any time.

19. Without prejudice to the Refund Terms and any third Party Terms (if applicable), Event Tickets are non-refundable and are issued subject to the Organiser’s right to alter or vary the Event due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange Event Tickets. It is the responsibility of the Event Ticket holder to ascertain the date, time and venue of any rearranged staging of the Event.

20. Organiser reserves the rights to refuse admission to the Event to anyone who does not have a valid Event Ticket (including those which appear to be counterfeit or which have been altered and/or defaced).

21. You are not entitled to purchase any Tickets as a trader acting in the course of business with the intention of reselling your Tickets for profit. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold Tickets in breach of this clause, we reserve the right to cancel your Tickets without notice.

22. You may not resell or transfer your Tickets if prohibited by law. In addition, Event Partners may restrict or prohibit the resale or transfer of tickets for some events. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions or prohibition imposed by an Event Partner is grounds for seizure or cancellation of that Ticket.

Event and Venue Rules

23. In order to facilitate the security, safety and comfort of all attendees, Organiser and ORNC reserve the right in their absolute discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit to the Event and to confiscate items which may be illegal, cause danger and/or disruption to the Event or other visitors, or are in breach of these Entry Conditions and to refuse admission to the Event. Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the Venue.

24. Organiser reserves the right to:

24.1. evict any person who is:

24.1.1. breaching these Entry Conditions;

24.1.2. committing a criminal offence;

24.1.3. behaving in a disorderly manner or in a way that has an adverse effect on public safety,

24.1.4. behaving in an anti-social manner or in a way that causes a public nuisance;

24.1.5. conducting themselves in a manner that is inappropriate to and/or compromises the safety and/or security of other visitors;

24.1.6. conducting themselves in a manner that is offensive and/or disrespectful to staff; and/or

24.1.7. under the influence of drugs and/or excessive alcohol; and/or

24.2. refuse alcohol to any attendee who, in Organiser’s absolute discretion, is unreasonably intoxicated and/or is behaving in an unacceptable manner;

24.3. evict all members of any group of persons where that group is behaving in a persistent anti-social manner.

25. In the event of an emergency, Event Ticket holders and all visitors to the Event must follow instructions and directions from stewards, staff and/or other officials.

26. The Event is an outdoor event and visitors are advised to wear appropriate clothing and footwear at all times.

27. All children and infants must have a Ticket in order to attend an Event – unless otherwise specified on the Event details page, during the booking process or on the Ticket Terms.

28. The following restrictions apply to Events taking place at ORNC:

28.1. children under 18 must be accompanied by an adult aged 18 or over who must also hold a valid Ticket; and

28.2. children under 16 may only enter the Event with seated Tickets and cannot enter the standing area. We will not be liable to refund any standing Tickets which have been purchased for children under 16.

29. Events may be age restricted. It is the responsibility of the purchaser of the Tickets to check before purchasing the Tickets that they and the persons for whom they purchase the Tickets can comply with such age restrictions. If you attend an Event where age restrictions apply, and/or if you are claiming a concession, you must be able to provide photographic proof of identity and age or entitlement, as appropriate. We reserve the right to refuse entry, without refund, to any person who is unable to provide such photographic proof.

30. It is your responsibility to check the suitability of an Event for any children in your party regardless of official age restrictions. This includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of an Event, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased Tickets.

31. We do not recommend subjecting children to loud music over a sustained period of time. Hearing protection is advised. A concert environment is not suitable for very young children.

32. Except for shows specifically aimed at children, accompanying adults should be confident that children within their party will not cause disruption to other audience members. Any disruption may result in you and your children being removed from the Venue.

Prohibited Acts and Items

33. Visitors must not bring any of the following items into the Venue: 

33.1. Sound systems

33.2. BBQs

33.3. No food, soft drinks and alcohol can be brought into the Event unless it is to accommodate access/medical requirements. Please note, this is permitted at the discretion of security.

33.4. No items in glass bottles. These will be confiscated if found.

33.5. No animals (except registered guide/assistance dogs). Please inform organisers prior to arriving onsite. 

33.6. Any item which may reasonably be considered for use as a weapon by the Organisers

33.7. You may be searched at the entrance for any items that may be used in an illegal or offensive manner – which will be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may also be searched and face eviction and may be reported to the authorities. 

33.8. Illegal substances

33.9. No Nitrous oxide (laughing gas). As a contraband good, under the Psychoactive Substances Act 2016, this substance is banned.

33.10. Flying or filming with Unmanned Aerial Vehicles (UAVs, or so-called drones) is not allowed on site before, during or after the festival – and is prohibited by law.

33.11. Unauthorised items for trading, including any goods using unauthorised event logos.

33.12. Unofficial tabards or reflective jackets

33.13. Electric skateboards, scooters, and bicycles are not permitted.

33.14. Aerosols over 250ml

33.15. Megaphones

33.16. Air horns

33.17. Persons using fireworks or Chinese Lanterns, Flares or Generators will be evicted from site and materials confiscated. Fires, flares, fireworks etc will be extinguished by the onsite fire service.

33.18. No portable laser equipment or pens are permitted.

33.19. Blow torches

33.20. Kites

33.21. Drums

33.22. Any item or part of an item that Organiser or ORNC considers to be potentially harmful to public safety

33.23. No blow up lay sacks or large seating items or chairs are allowed.

33.24. Any photography equipment that could be used for ‘professional photography’

33.25. Visitors must only use the toilets and urinals provided and must not pollute the land

33.26. Unauthorised professional tape recorders, photography, and video equipment. Equipment considered to be professional will be permitted at the discretion of the security, any other items considered to be unsafe or potentially posing a risk to public safety and/ or security.

34. Organiser reserves the right to confiscate any such item(s) from any person entering or at the Venue.

35. Food and drink may only be consumed in the outside courtyards of the venue or within the designated dining area for VIP ticket holders

36. Smoking or the use of electronic cigarettes is not permitted inside any of the buildings at the Old Royal Naval College and is only permitted at designated outdoor areas at the Venue.

37. When purchasing alcohol at the Event, if you appear to be under the age of 25 you may be asked for valid identification that you are aged 18 or over. 

38. Bag searches will be in operation. We do not allow large bags into the arena for security reasons. You will be permitted to take an A4 size bag or smaller into the arena. One bag is allowed per person. We class small bags as no larger than A4 size or standard handbags.

39. Use of illegal substances is strictly prohibited at the Event.

40. Commercial, promotional and trading activities are not permitted at the Event without express prior written permission of the Organiser. Please note that the Organiser will charge a fee for any commercial activity (including filming, photography and recording) at the Event.

Filming and Photography

41. All sound and moving or still picture rights including, without limitation, on the internet, vest exclusively with the Organiser and any material captured, filmed or recorded at the Event by any Event goer may only be used for the personal, non-profit making enjoyment of amateurs.

42. By entering the Event, visitors agree and consent to:

42.1. being photographed, filmed or recorded as visitors attending the Event, and to such image(s) or recording(s) of them being used in future marketing and promotional material for the Event and/or by the Organiser and its affiliated companies

42.2. being filmed, photographed and recorded for television, radio, webcast and other public broadcast in any medium and/or for any video or DVD as part of the audience.

43. Event goers acknowledge that CCTV cameras will be in operation across the Venue for reasons of security and public interest.

44. Entrance to the Event is subject to both a prohibition on the use of photographic or filming equipment at the Event for commercial gain, without the Organiser’s prior written consent; such that:

44.1. a person may be denied entry to, or removed from the Event if he or she is found in possession of any equipment capable of taking photographs, making films, sound recordings or broadcasts; or if he or she takes any photograph, makes a film, sound recording or broadcast of anything occurring inside the Event for commercial gain; and

44.2. a person may enter the Event with equipment referred to in (a) above where it is integrated into electronic communications apparatus designed for personal private use (such as a mobile telephone) and/or a personal stills camera, but the person may still be removed in accordance with paragraph (a) above if they attempt to use this device for commercial gain.

Miscellaneous

45. Each holder of an Event Ticket acknowledges that attendance at the Event is entirely at their own risk and neither the Organiser nor any of its employees, contractors, affiliated entities, or their servants or agents, shall be liable for any loss, injury or damage (to person or property) howsoever suffered by a holder of an Event Ticket, including consequential losses, save for:

45.1. death or personal injury caused by the negligence of the Organiser, its employees, contractors or agents; and

45.2. any other liability that cannot be excluded or limited under applicable laws, including the Consumer Rights Act 2015.

46. Each Event goer is responsible for any travel and accommodation arrangements for the Event and except as set out in the Refund Terms, Organiser shall not be liable for loss or damage of any kind whether direct or consequential, including but not limited to travel or accommodation expenses from postponement, cancellation, abandonment or curtailment of the Event and the Event Ticket holder waives all rights of whatsoever nature against Organiser, its employees, servants, agents, independent contractors or representatives arising from cancellation, abandonment or curtailment of the Event. Nothing in the Terms and Conditions shall exclude or restrict liability for personal injury or death due to negligence.

47. These Entry Conditions shall be governed by English law and those bound by them hereby submit to the exclusive jurisdiction of the English courts in connection herewith.

48. If any of these Entry Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction in which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from that term and the remaining terms and conditions shall survive and continue to be binding and enforceable.

49. The Organiser expressly reserves the right to change and/or amend these Entry Conditions from time to time.

C. REFUND TERMS

50. Where an Event Ticket is purchased on this website, these Refund Terms shall apply in their entirety (in addition to the above General Terms and Entry Conditions).

51. Where any of the following are purchased on a third party ticketing platform, the terms and conditions of that third party (“Third Party Terms”) in addition to the General Terms, Entry Conditions, or any other applicable terms. Where those Third Party Terms reference the terms and conditions of the Organiser in relation to refunds, cancellation, abandonment, curtailment and/or postponement these Refund Terms shall apply to the extent referenced therein, and in the event of conflict between the Third Party Terms and these Refund Terms, the Third Party Terms shall prevail. Please contact the ticketing agent (as applicable) with questions relating to all such matters.

52. If the Event is postponed (whether in its entirety or if the relevant day of the Event to which your Event Ticket relates, is postponed), your Event Ticket and any Add Ons (if applicable) will be valid for the rescheduled Event. Where you are unable to attend the rescheduled Event or where you choose not to do so, you will be entitled to a full refund of the face value of the Event Ticket and any Add Ons (if applicable), but no refund will be given in respect of any other expenditure whatsoever.

53. If the Event is cancelled (whether in its entirety or if the relevant day of the Event to which your Event Ticket relates, is cancelled) prior to the opening of the Event day (as applicable), you shall be entitled to a full refund of the face value of the Event Ticket and any Add Ons (if applicable) but no refund will be given in respect of any other expenditure whatsoever.

54. If the day of the Event to which your Event Ticket relates is curtailed more than 50% into the scheduled headline performance, no refunds shall be given in respect of any Event Ticket or Add Ons. Where less than 50% of the headline performance has taken place, the following provisions shall apply:

54.1. For General Tickets: you shall be entitled to a full refund of the face value of the Event Ticket but no refund shall be available in respect of any Add Ons (if applicable)

54.2. For VIP Tickets: you shall be entitled to a refund of the face value of a top price General Ticket (as applicable to the curtailed performance) but no refund shall be given in respect of the hospitality element of the VIP Ticket. 

54.3. Where any curtailed Event is rescheduled (in whole or in part), the provisions of Clause 3 of these Refund Terms shall apply.

55. If any of these Refund Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction in which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from that term and the remaining terms and conditions shall survive and continue to be binding and enforceable.

56. The Organiser expressly reserves the right to change and/or amend these Refund Terms from time to time.

VIP TICKET TERMS

57. By howsoever purchasing a VIP Ticket and/or attending the Event using a VIP Ticket, the visitor agrees to observe these VIP Ticket Terms (in addition to the Entry Conditions and Refund Terms (as applicable)) and such other terms as are drawn to the attention of visitors by the Organiser and those as detailed on the VIP Ticket. 

58. These Hospitality Terms relate to hospitality tickets and packages sold by the Organiser to Ticket Holders. In addition to being subject to the General Terms, all hospitality purchased via SEE Tickets shall be subject to these Hospitality Terms and the terms included in the confirmation email. In the event of a conflict between the General Terms and these Hospitality Terms, the Hospitality Terms shall prevail, in the event of conflict between the confirmation email and these Hospitality Terms, the confirmation email shall prevail.

59. All invoices for hospitality tickets and packages must be paid within 30 days of the confirmation of the booking. Full payment must be made before tickets or Event information will be sent and there is no admittance to the Event (or any Concert) without tickets.

60. Any food and/or drink served as part of The VIP’ Dining Experience may contain nuts, egg, milk and other allergens. If guests have an intolerance or allergy to ingredients on the menu, please notify the Organiser reasonably in advance and the Organiser will do its best to accommodate requests.

61. Tables in The VIP Dining Experience seat up to 10 guests. Smaller groups will be asked to share a table unless otherwise arranged with and agreed by the Organiser in its sole discretion.

62. Only those persons aged 13 or above may attend the Event using a VIP Ticket.

63. Alcohol will not be served to anyone aged under 18, and guests may be asked to provide proof of age at any point during their visit.

64. The price of The VIP Dining Experience varies, subject to artist and evening.

65. The Apartments for dining may change, without prior notice.

66. Latecomers may not receive some element of The VIP Dining Experience 

67. The ORNC Apartments must be vacated 10 minutes prior to the Concert time. 

68. Please note that given the nature, age and status of the Venue, access to some of the Apartments is limited. It is necessary to contact the Organiser regarding facilities available for wheelchair users, when accessing these Apartments.

69. The Venue’s buildings and interiors are historically important. Venue conservation rules will be in place and the holder of the VIP Ticket will subject to such rules.