Ticketing Terms and Conditions
Starting and finishing times are subject to change up to the event date - we will update you of changes.
LHG Live Ltd reserves the right to alter the show content at short notice. In the event of this happening, no refunds will be issued or exchanges offered.
We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event. A ‘material’ change is a change which, in our opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. A change to the artists performing at the Event shall not be a material change. The refund for Tickets equals the face value of the Tickets purchased plus booking fee but excludes any transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and LHG Live Ltd shall not be liable for any loss of enjoyment or expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees).
This event may be filmed and/or photographed. Attendance at our events affirms your consent to be used as a member of the event audience.
Please follow the instructions of the venue and event staff. Guests that cause a disturbance to others, or fail to follow the instructions of the event staff may be forcibly removed from the event without refund.
You may only leave and re-enter the Venue during the event at the discretion of LHG Live Ltd and/or that of the Venue management, with an appropriate pass-out. Otherwise, there will be no re-admission or pass outs of any kind.
Guests are responsible for the security of all of personal belongings.
The event venue operators, organisers, promoters, and artists cannot be held responsible for lost, stolen or damaged property, nor accidents resulting in injury occurring anywhere in, or outside, the venue during the event regardless of fault or reason, unless through the gross negligence of the offending party.
This is a ticketed event, and all attendees are required to present a valid ticket and/or wristband on entry. Children aged 16 and under must be accompanied by an adult at all times.
No professional cameras, video cameras or audio recording devices
No food or drink is permitted to be brought into the event - there will be various food outlets available. Empty plastic bottles sized 500ml or less will be permitted for refilling.
All outdoor events are standing, unless otherwise stated.
Any form of chair including deckchairs, camping chairs, folding chairs, gazebos, picnic blankets and tents are prohibited.
No illegal substances can be brought into the site - anyone caught with illegal substance(s) will have their ticket made invalid and be reported to the relevant authorities, no refunds will be given.
Umbrellas are permitted on site, however they must be taken down during the show.
No dogs are permitted, except assistance dogs.
Warning – Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances.
The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.
Accessible Tickets
Accessible tickets are available for each concert, and will be issued on a first come, first served basis. A copy of the accessible ticketing policy is available on request by emailing tickets@lizhobbsgroup.com.
It is our intention that our events are fully accessible for all. If you have any specific requirements with regard to accessible provision then please contact us and where possible we will make all reasonable adjustments to ensure your enjoyment of our events.
Tickets - Exchanges and Refunds
Tickets are non-refundable and cannot be exchanged.
Please note: before buying tickets it's extremely important to double check all the event details and make sure you're 100% happy before going ahead.
All tickets purchased must be used by the ticket buyer and may be asked to produce proof of identity to enter the event. Failure to provide appropriate identification may result in refusal of entry.
All tickets must be purchased by one of the recognised ticket agents. Tickets purchased though any ticket re-sale sites may be refused entry. For more information please go to https://bit.ly/2kyCURP
By purchasing a ticket you, and all persons accompanying you agree to the aforementioned terms and conditions.
LHG Live hold the right to change these terms and conditions at any given time, you will be notified of any changes.